Refund Policy
We Provide 20 Days money back guarantee after that refund will with some Rules
Section 1.1: Client
A client is that who purchases any Softsolution software product online through any Softsolution website or through Softsolution Software authorized resellers.
Mail for Activation or Mail for download
The email sent by Softsolution Software or on behalf of Softsolution Software by authorized reseller or payment gateway on purchase of the product/software online. The email contains the link to the full version of product/software and credentials (if required) for activating the product/software.
Guidelines For Refund
The client as defined in Section 1.1 (above) has the right to request for refund for the Softsolution Software product/software for the 30 days from the date of purchase, if your case falls in the following refund guidelines.
- The purchase should be done either directly through Softsolution Software or through authorized re-seller of Softsolution Software.
- Softsolution Software is not responsible for any one of the following:
- Any lost or misdirected email.
- Delays in downloading or any communication delays.
- Delay due to any unforeseen uncontrolled factor.
- Mail being marked as SPAM by the email client application of the client or by the mail server being used by the client.
- Mail for download or activation is bounced by the sender or receiver mail server due to any reason.
- Refund will be made only if one of the below conditions hold true
- If the Client was able to perform the operation as stated with demo version but the functionality was not there in the Full Version.
- If the Softsolution Support Team fails to help the client in resolving the issue.
- Softsolution Software is not responsible for miss-interpretation by client of material published as part of promoting the product/software by Softsolution Software. In such case the responsibility lies with client to get the right interpretation from the Softsolution Software support staff.
- Refund will only be done when signed “Letter of Destruction” in form of email is received by the client. Softsolution Software should receive the email on sales@softsolution.net within 30 days of the date of purchase of the Softsolution Software product/software.
- Letter Of Destruction implies that client provides in written that the product/software bought from Softsolution Software will be destroyed from all machines where it have been installed and also allow authorized person from Softsolution Software to do physical inspection of all the machines where it was installed to ensure destruction is done properly. The inspection can happen anytime within 1 year of the date of purchase of product/software from Softsolution Software. The inspection can happen without prior notice to the client. Any evidence of the refund product/software will entitled to legal proceedings.
- From the date of receiving the “Letter of Destruction” from the client, the refund will be processed within 15 days. Any delay than 15 days will be notified to the client through email from Softsolution Software.
- If the full licensed version of any software works but not completely then we will provide a solution for that.
Guidelines For Refund
- When User Is Unwilling to Upload Files on Our FTP in Case of Software Failure: There are ‘N’ numbers of corruption cases, and if in any particular corruption case, the client is finding issues in performing the process using our software; then we ask the client to upload his files on our secure FTP Server, so that we can do the needful for him. We are also ready to sign the Non Discloser Agreement (NDA) also. If the client is finding issues in performing the process successfully, and if he is also not uploading his files on our FTP Server, even if we are ready to sign the NDA, then in that case, the refund is not valid.
- In case our software is unable to perform the process it is projected to perform, and likewise, none other software in the market also couldn't perform the same process, then, refund cannot be claimed. If, however, some other software performs the process successfully unlike our software, then, refund can be claimed.
- If 30% recovery or migration or any other projected process is performed successfully by any of our software, then refund cannot be claimed.
- For Securase: Softsolution Securase software does not decrypt encrypted Lotus Notes Database. Also, clients are clearly informed not to use the software in case of the emergence of the message like “This database has local access protection and you are not authorized to access it locally.” This information is clearly mentioned on all the product websites of this software. So, the refund request for Securase software on these grounds is not valid.